CQC services and consultation when SWDA checks your course.
CQC services and consultation for accredited courses in Singapore: CQC audit request packs, Improvement Plans within the 14-working-day window, rebuilt courseware and periodic-check replies that show what you really delivered.
OUR OWN ACADEMY: TPQA GRADE 1 · REGISTERED PEI · IBF-ACCREDITED COURSES
The clock is short
CQC requests have typically given 3–10 days, and an Improvement Plan is due within 14 working days of the outcome. A rebuild does not fit into that unless you start now.
Your courseware must match the approved proposal
Learning outcomes, topics, K&A text, durations and assessment methods are compared with the approved Course Proposal. Small drifts across versions become findings.
Sending the wrong version costs rounds
A periodic check is about what was deployed in the named run, and not your latest version. Sending current files instead can lead to more rounds with the officer.
How SWDA checks a live course, and how to answer well
SWDA's Quality Management Division checks live courses in two ways. A CQC audit is a desk review of your Facilitator Guide, Lesson Plan, Learner Guide with slides, and Assessment Plan. A periodic check looks at delivery: courseware, assessment booklets, records, learner submissions and adult-educator CVs for named runs.
Our CQC services and consultation start with what SWDA wrote, in its own structure. We trace each observation to the approved Course Proposal, decide what has to change, and draft your Improvement Plan in SWDA's format.
We hold one line firmly: nothing is back-dated and no record is created after the fact. Remediated courseware carries a new version and the real date, and gaps are declared rather than hidden. That is what protects your registration.
Not sure where you stand? Get a free CQC outcome review.
Talk to a consultant →CQC request packs
Your Annex A documents checked against the approved proposal before they go to SWDA, so you avoid observations you could have caught.
Improvement Plans
Observation-by-observation responses in SWDA's table format, with dated actions and honest owners.
Courseware rebuilds
Courseware rebuilt from the approved proposal by our WSQ course development team, in your brand only.
Periodic-check replies
We help you find the versions actually deployed in each named run, then assemble a clean reply pack with current files labelled for information only.
What you get with our CQC Services & Consultation.
Fast start
Our CQC consultancy works back from your SWDA due date from the first conversation.
SWDA's structure, SWDA's words
Improvement Plans mirror SWDA's own table and observation lettering, so that officers can check them quickly.
Never back-dated
New versions, real dates and declared gaps. Honest records are your strongest protection.
Automated courseware checks
We test courseware against what SWDA has actually raised, then a person reviews the result.
How our CQC Services & Consultation works, in 5 steps.
When a deadline is running, we work back from the due date.
- 1Free · 30 min
Outcome Review
We read the SWDA email with you, confirm the due date and size the fix.
- 2
Trace
Each observation traced to the approved Course Proposal and to your files.
- 3
Quotation
A fixed fee for the plan and any courseware rebuild.
- 4
Fix
Courseware remediation, the Improvement Plan and the evidence pack.
- 5
Reply & Roll Out
Your reply to SWDA, then the same fixes applied across your other courses.
- STEP 1 · Free · 30 min
Outcome Review
We read the SWDA email with you, confirm the due date and size the fix.
- STEP 2
Trace
Each observation traced to the approved Course Proposal and to your files.
- STEP 3
Quotation
A fixed fee for the plan and any courseware rebuild.
- STEP 4
Fix
Courseware remediation, the Improvement Plan and the evidence pack.
- STEP 5
Reply & Roll Out
Your reply to SWDA, then the same fixes applied across your other courses.
- CQC audit outcome review and deadline plan
- CQC request pack review (FG, LP, LG with slides, AP)
- Improvement Plan in SWDA's table format
- Courseware rebuild from the approved Course Proposal
- Periodic-check reply pack with deployed versions identified
- Records and learner-submission review
- Roll-out plan for your other courses
Common questions about CQC Services & Consultation.
Got a different question? Ask it in the form and a consultant will answer directly.
What do your CQC services and consultation include?
Our CQC services and consultation start with a free review of your SWDA email and due date, then cover request-pack checks, Improvement Plans, courseware rebuilds and periodic-check replies. You only engage us for the parts you need.
What is a CQC audit?
A CQC audit is SWDA's Course Quality Check: a desk review of a live course's courseware against its approved Course Proposal.
How long do we have to respond?
If you pass, you acknowledge within 3 working days. If an Improvement Plan is required, it is due within 14 working days. Always go by the dates in your own SWDA email.
What is the difference between a CQC and a periodic check?
A CQC reviews the courseware itself. A periodic check audits delivery of specific named runs, so you must send what was actually deployed in those runs.
Our records have gaps. Can you recreate them?
No. We will never back-date or create records after the fact. We help you declare the gap honestly and fix the process going forward.
Can you rebuild our courseware under our own brand?
Yes. Client courseware carries your brand only, with no Tertiary Infotech Academy names or links.
Does a CQC affect our TPQA?
They are separate checks, but the same discipline supports both. See our TPQA consultancy.
Can you guarantee a pass?
No. SWDA decides. We give you a complete, consistent and honest reply.
Ready to start? Talk to a consultant.
Start with your free CQC outcome review. We'll tell you what's realistic before you spend a dollar.
Tertiary Infotech Academy is an independent consultancy, not affiliated with SWDA or IBF. Decisions rest with the regulator, and no approval or grade can be guaranteed.