[ JOURNAL ]
Field notes from SSG and AI services and building Agentic AI workflows.
AI Agents, LMS and TMS case studies from the Tertiary Infotech Academy.
16-05-2026
Agentic RAG vs Classical RAG: Accuracy vs Speed
Classical RAG runs one linear retrieve-then-generate pass; agentic RAG adds a verify-and-retry loop that re-retrieves until the answer is grounded. Slower, more accurate — here's when each wins.
15-04-2025
Improve AI Chatbots with Retrieval Augmented Generation (RAG) — 2026 Guide
RAG is the difference between a chatbot that hallucinates and one that answers from your real documents. Here is how to deploy RAG inside an LMS, a TMS, or a Singapore-specific customer-service workflow.
14-04-2025
Improve Customer Service with AI Chatbots — A 2026 Singapore Playbook
Modern AI chatbots — RAG-backed, sentiment-aware, integrated into support systems — are a different category from the rule-based bots of 2022. Here is how Singapore service teams deploy them without the usual failure modes.